Frequently Asked Questions
What are your self-collection hours?
Sunday to Friday, 10am to 4pm. (Closed on all Saturday). If you need an alternate collection time, WhatsApp to make arrangement.
Where can I self-collect?
Self collection will be at 1550 Bedok North Ave 4, #03-19, Singapore 489950
Do you offer delivery service?
Yes, delivery is offered for orders exceeding $500 to Zone A only. And delivery will be FOC. Refer to table 1.
Contact us directly for orders above $500.
What are your delivery charges?
Delivery fees are chargeable to Zone B. Refer to table 1.
Delivery surcharge of additional $10 will be imposed for Sentosa, Jurong Island and Tuas (table 2). As well as festive period such as Christmas, New Year and Chinese New Year. Additional surcharge of $40 will be imposed for venue without lift landing.
Table 1:
| Zones | First 2-digits of postal districts | Delivery Fee | Delivery surcharge to Sentosa, Jurong Island and Tuas |
| Zone A | 01, 02, 03, 04, 05, 06, 07, 08, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 79, 80, 81, 82 | FOC | NA |
| Zone B | 09, 10, 11, 12, 13, 27, 28, 58, 59, 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 75, 76, 77, 78 | $50 per trip | $10 per trip |
Table 2: Reference of selected postal codes required of surcharges
| Delivery surcharge to Sentosa, Jurong Island and Tuas | First 2-digits of postal districts for Jurong Island and Tuas | Postal Code for Sentosa |
| $10 per trip | 62, 63 |
098267, 098268, 098271, 098544, 099048, 099049, 099050, 099051, 099052, 099053, 099054, 099055, 099056, 099057, 099081, 099598, 099023, 099024, 098967, 098968, 098969, 098970, 098972, 098973, 098974, 098975, 098995, 098996, 098997, 098998, 098999, 099000, 099001, 099002, 099003, 099004, 099005, 099006, 099007, 099008, 098436, 098437, 98438, 98439, 98440, 98441, 98442, 98443, 98444, 98445, 98446, 98447, 98448, 98449, 98450 |
How long in advance must I placed my orders?
At least four days in advance, excluding the day of purchase.
How will I know if I have successfully placed an order?
Upon successful placement of your order, you will receive an order confirmation email. This email will contain details of your purchase, including the order number and the collection dates.
Our customer service personnel will also contact you within 24-48 hours to confirm your order and finalize the collection date and time.
Is there any minimum spending required for each transaction?
No.
What are the payment options available for Imperial Kitchen?
We only accept PAYNOW.
Can I order via Imperial Kitchen online ordering system without creating an account?
You are required to create a free account with us to place an order. As a registered user, your account details are saved and secured to ensure smooth future checkouts.
Furthermore, you will be able to view your past orders in a single click.
Can I place bulk orders online?
For corporate/bulk orders, please email admin@imfg.com.sg or Whatspp Us .
Other Information:
- No refunds will be entertained for any uncollected items.
- Our food items are packaged in food-grade material that is non-toxic and safe for both food storage and reheating.
- Please ensure that you place the food item(s) in the freezer immediately upon pick-up.
- Please make sure to consume the food items before the expiry date as indicated on the packaging.
- All items, menus and prices are subjected to changes or withdrawal without prior notice at the sole discretion of the company.
- Photographs are for illustration purposes only and may not be representative of actual items.
- Imperial Kitchen Pte Ltd may amend the terms and conditions at any time, including without limitation by posting revised terms on its website at the URL www.imperialkitchen.com.sg, which amended terms and conditions shall be binding upon.
- Imperial Kitchen's Opening Hours are 9am to 6pm, Sunday to Friday, excluding PHs.
- By taking up our service, you agree to our Terms and Conditions.